Return & Refund Policy

Return Policy 

If you are not happy with your purchase, we will accept a return of an unused product within 7 days from the date of delivery of the products.

Conditions for replacement:

  1. The item(s) you ordered differs from the item delivered to you. 
  2. The item delivered to you is defective or damaged. 
  3. The item delivered to you does not fit due to incorrect sizing. 

In the above cases, we will ship you a replacement free of charge once the details of the case are verified by us. The products must be returned in the same condition as they were purchased unworn and/or unused, along with, all the product tags, stickers, warranty booklet, manuals and packaging that they came with. Please take pictures of the product / its packaging in all cases to aid the returns process. 

Please note the below terms under which replacement will not be possible: 

  1. You have used or tried out the product and removed the tags. 
  2. The product shows signs of wear and tear, and usage is not in the condition that it was delivered to you. 
  3. Any product whose packaging has been destroyed will not be returnable. 
  4. All products are to be returned in their original packaging including all manuals/cards dispatched originally. 
  5. If any products is missing any tags/packaging elements/hangers/covers/manuals/cards, they will not be returnable. If any of these are missing and your item is eligible for return, you will be refunded 75% of the invoice value within 7 to 14 business days as per the RBI guidelines. 
  6. Any products taken out for a ride are considered used and not eligible for return. We encourage you to try the gear indoors for size/fit.

Terms & Conditions for returns: 

  1. Please ensure you contact the store within 3 days to initiate the returns process. 
  2. Once you initiate the process, we will take 2 working days to process your return. 
  3. You will be responsible for all shipping costs for returning the product to our store/warehouse. 
  4. If you are unsure about sizing or the right product for you at the time of ordering, please reach out to us at enquiries@crankitcafe.com so that we can guide you in your decision. 
  5. Once we receive the returned item, you will receive a full refund (less original shipping charges) in the form of store credit for any future purchases. There are no direct refunds for online payment. 
  6. You can request a returns case number from us by emailing us at enquiries@crankitcafe.com. 

Return shipping options: 

  1. Please ship your returns through a reputable courier firm which includes package tracking and insurance for the return shipment. 
  2. All return shipments must be prepaid; all COD packages will be rejected. 

Defects and Warranties: 

  1. Each manufacturer has their own warranty terms; we will assist our customers in the process of claiming a warranty should it be applicable. For any warranty claims, please ensure you send the problem summary along with product pictures to us at enquiries@crankitcafe.com 

Order cancellations: 

  1. Orders once placed can only be canceled until the items are not shipped from our warehouse, once shipped cancellations will not be possible. 
  2. Bank processing charges for the canceled order will be borne by the customer in case of order cancellation. 

Shipping & Payment Policy: 

  1. DELIVERY CHARGES (based on selection). All orders below INR 5,000/- will be charged a freight of INR 250/-. 
  1. LOCATION: To ship the products, we require a complete address including a postal code for every order. 

4. All orders will be shipped by ground shipping, and you will receive a consignment tracking ID to track the shipment.

  1. DELIVERY TIME This may vary depending on the delivery location and services of our logistics partner. However, we endeavor to deliver orders within 3 to 5 Business days (excluding public holidays).
  2. PAYMENT MODE You can pay Online through UPI, Visa, MasterCard, Maestro, Debit cards, IMPS.